Shipping & Returns

Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to any of our retail stores.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Returns may be sent to our Customer Service Center at:

1475 Western Avenue
21 Stuyvesant Plaza
Albany, NY 12203

Phone: 518.435.0075
Email: billiejo@frankadams.com

Or you may take your return to any of our retail stores in the U.S. To locate the store nearest you, contact us at 518.435.0075.